FAQ

Frequently Asked Questions

Q1: Are your products original / genuine?

Yes. We supply only original branded products with factory documentation and warranty. We do not sell refurbished or imitation items.

Q2: Which brands do you supply?

We cover 33+ brands across six categories, including Endress+Hauser, Siemens, Rosemount, Yokogawa, KROHNE, VEGA, Fisher, SAMSON, Bray, Grundfos, KSB, Hach, ifm and more.

Q3: Do you have a minimum order quantity (MOQ)?

MOQ depends on the product. Many items are available as single units, especially for MRO and replacement needs. [Confirm per model.]

Q4: What is your delivery lead time?

Stock items ship within 1–3 working days. Non-stock items typically take 2–4 weeks depending on brand and model. We always confirm lead time before you order.

Q5: Which payment methods do you accept?

We accept T/T (bank transfer) and other methods agreed per order. [L/C for large project orders — confirm with us.]

Q6: How do you ship internationally?

We ship worldwide via DHL, FedEx, UPS for express parcels, and sea freight for bulk or project shipments. We handle export documentation (invoice, packing list, certificates of origin).

Q7: Do you provide warranty?

Yes. Standard warranty is [12] months from delivery, with technical support for installation and commissioning questions.

Q8: Can you help me select the right model or cross-reference a part number?

Yes. Send us your old part number, datasheet, or tag number — our engineers will help you cross-reference to the correct replacement model.

Q9: Do you supply spare parts and MRO items?

Yes. We regularly supply spare parts and MRO items for plants, including transmitters, sensors, valve parts, pump seals and control modules.

Q10: How can I get a quotation?
WhatsApp: +86 177 5509 2956 (fastest), or email njytauto@outlook.com. Please include brand, model number, quantity and destination country for an accurate quote.